Shipping & Returns Policy
Rachel Holland Art, LLC
Effective Date: October 21, 2026
Thank you for choosing Rachel Holland Art! Every piece of artwork is created with care, and I want you to feel confident and excited about bringing original art into your home.
The following policies explain how artwork is shipped and how returns or shipping concerns are handled.
1. Shipping
All original artwork is carefully packaged to help ensure its safe arrival.
- Shipping costs will be provided at checkout or before final payment.
- In-stock artwork is generally shipped after payment has been received and the artwork has been prepared for safe transport.
- Custom commissions are shipped after completion and receipt of final payment.
- Tracking information will be provided when available.
- Delivery times vary depending on the destination, carrier, and artwork size.
Please ensure your shipping address is accurate before completing your purchase.
2. Returns on Original Artwork
I want you to love the artwork you bring into your home!
If you are not satisfied with your purchase, please contact me within 7 days of receiving your artwork to discuss your concerns.
Return requests are reviewed individually and are not automatically approved.
If a return is approved, return shipping arrangements, costs, and refund details will be communicated in writing before the artwork is shipped back.
Please do not return artwork without prior authorization.
3. Custom Commissioned Artwork
Because commissioned paintings are created specifically for each customer, they are generally not eligible for returns based on changes in personal preference.
A 50% deposit is generally required to begin a commission. The deposit becomes nonrefundable once work begins, subject to applicable law.
Any concerns regarding a commissioned painting should be discussed directly with Rachel Holland Art.
Individual commission agreements may include additional terms regarding payments, revisions, cancellations, and delivery.
4. Damaged Artwork
Every effort is made to package artwork securely. However, shipping damage can occasionally occur.
If your artwork arrives damaged, please contact me within 7 days of delivery at rachel@rachelhollandart.com.
Please include:
- Your name and order information.
- Photographs of the damaged artwork.
- Photographs of the packaging, if available.
Please retain the original packaging until the issue has been reviewed.
I will work with you to determine an appropriate resolution, which may include repair, replacement where possible, or a refund.
5. Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on Stripe, your bank, or your payment provider.
Any applicable deductions or return shipping responsibilities will be explained before an authorized return.
Nothing in this policy limits rights or remedies available under applicable law.
6. Contact Information
If you have questions about shipping, returns, or an artwork purchase, please contact me.
Rachel Holland Art, LLC
Email: rachel@rachelhollandart.com
Website: https://rachelhollandart.com
Thank you for supporting original artwork. It is a privilege to create pieces that become part of your home and your story.
