Privacy Policy

Rachel Holland Art, LLC

Effective Date: October 21, 2026

At Rachel Holland Art, LLC, your privacy matters. We value the trust you place in us when purchasing artwork, commissioning a custom painting, joining our email community, or visiting our website.

This Privacy Policy explains what information we collect, how we use it, when and how it may be shared, and the measures we take to protect it.

1. Information We Collect

Depending on how you interact with our website and services, we may collect:

• Personal information: Your name, email address, telephone number, billing address, and shipping address.
• Purchase information: Details about artwork purchases, commissions, transactions, and order history.
• Payment information: Payment information necessary to process purchases through secure third-party payment processors, including Stripe.
• Communications: Information you provide through contact forms, email correspondence, commission consultations, and newsletter subscriptions.
• Artwork-related information: Pet photographs, names, stories, and other details voluntarily submitted for custom artwork.
• Website information: Information collected through cookies, website analytics, and similar technologies, where enabled, such as browser information and website interactions.

2. How We Use Your Information

We collect and use information for legitimate business purposes, including:

• Processing purchases and payments.
• Creating, delivering, and shipping original artwork and commissioned pieces.
• Communicating about orders, commissions, and customer inquiries.
• Sending newsletters, artwork announcements, special offers, and updates when you have subscribed or otherwise provided appropriate permission.
• Providing digital products, art instruction, and membership services.
• Improving our website, services, and customer experience.
• Maintaining business records and fulfilling applicable legal and tax obligations.
• Preventing fraud and protecting the security of our business and customers.

We do not automatically enroll customers in promotional email subscriptions solely because they make a purchase.

3. Sharing and Disclosure of Information

We may share necessary information with trusted third-party service providers who assist in operating our business.

These may include:

• Stripe: For secure payment processing, transaction management, and fraud prevention.
• MailerLite: For managing email subscriptions, newsletters, signup forms, website forms, email communications, product checkout, and automated email communications.
• Website and hosting providers: For operating and maintaining our website and related services.
• Shipping and delivery providers: For fulfilling and delivering physical artwork orders.
• Professional service providers: Such as accountants or other advisers when necessary for legitimate business or legal purposes.

Information is disclosed through the relevant providers' secure websites, payment systems, service integrations, electronic communications, or other appropriate business channels.

We share only the information reasonably necessary for these purposes.

We do not sell or rent customer email lists or personal information to third-party marketers.

We may also disclose information when legally required or when reasonably necessary to protect our rights, customers, or business.

4. Payment Processing and Security

Purchases made through Rachel Holland Art, LLC's website are processed through MailerLite's product checkout system, which uses Stripe for payment processing. When you make a purchase, information such as your name, email address, billing information, purchase details, and payment information may be collected and processed by MailerLite and Stripe as necessary to complete your transaction. Rachel Holland Art, LLC does not independently store complete credit card numbers or card security codes. We use trusted third-party service providers to facilitate secure transactions, manage orders, and deliver purchased products and services. These providers process information according to their respective privacy and security practices. For additional information, please review: MailerLite Privacy Policy: https://www.mailerlite.com/legal/privacy-policy Stripe Privacy Policy: https://stripe.com/privacy

5. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

These measures include using reputable service providers, secure payment processing systems, appropriate account access controls, and password-protected business accounts.

Where supported, information is transmitted through encrypted connections and handled according to the security practices of our service providers.

Although we strive to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Email Marketing and Communications

We use MailerLite to manage our email marketing subscriber list and send communications to subscribers.

MailerLite may process subscriber information and use technologies that help us understand email engagement and improve our communications.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

You may continue to receive essential transactional communications related to purchases, commissions, or services you have requested.

For more information, visit:

https://www.mailerlite.com/legal/privacy-policy

7. Cookies and Website Analytics

Our website and third-party services may use cookies or similar technologies to support website functionality, remember preferences, measure engagement, and improve the visitor experience.

You may be able to manage certain cookies through your browser settings or any cookie preference tools provided on our website.

Where required by applicable law, we will request consent before using nonessential tracking technologies.

8. Pet Photographs and Personal Stories

Customers may voluntarily share photographs, names, and personal stories about their pets for commissioned artwork or community projects.

We use this information to fulfill the requested services and communicate with customers.

We will request permission before publicly sharing identifiable customer stories, private photographs, or commissioned artwork details for promotional purposes, except where disclosure is otherwise authorized or required by law.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill purchases, provide services, maintain business records, comply with legal requirements, resolve disputes, and protect legitimate business interests.

When information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to applicable legal and recordkeeping requirements.

10. Your Privacy Choices and Rights

You may contact us to request:

• Access to personal information we maintain about you.
• Correction of inaccurate information.
• Deletion of information, subject to applicable legal and business recordkeeping obligations.
• Removal from promotional email communications.
• Information about how your personal information is used or shared.

Additional privacy rights may apply depending on your place of residence.

To make a request, contact us using the information below.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental consent.

If we learn that such information has been collected improperly, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.

Updates will be published on this page with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Rachel Holland Art, LLC

Michigan, United States

Email: rachel@rachelhollandart.com

Website: https://rachelhollandart.com